- Company
- KLIN LIVING DOOEL (Clean Living)
- Address
- Boris Kidrič 48, 1200 Tetovo
- Licence
- No. Уп08-17/3, Regulatory Commission for Housing
- Phone
- 071 460 350
- info@cleanliving.com.mk
1. What you pay
On the website you pay Clean Living's monthly invoices for the management and maintenance of your building. No goods are sold and nothing is delivered: you pay an invoice for a service already agreed. If the translations differ, the Macedonian version applies.
2. How you can pay
- by Visa or Mastercard payment card through cPay (the "Pay online" button in your account or on the Pay invoice page);
- at a bank or post office, with the details on the invoice.
All amounts are in Macedonian denars (MKD).
Fee: a fee of 2.4% of the invoice amount, rounded to whole denars is charged for every card payment and added to the invoice amount. The fee and the total are shown before you pay.
3. Payment confirmation
After a successful card payment, a confirmation with cPay's reference number is shown at once and the invoice is marked as paid. If the invoice does not show as paid but the amount was taken from your account, call us and we will check the payment.
4. Refunds
We refund the money when:
- an invoice was paid twice;
- the wrong invoice was paid, or more than the invoice amount;
- your card was charged but we have no record of the payment.
Send your refund request to info@cleanliving.com.mk or call 071 460 350, with the invoice number and the date and amount of the payment. We handle requests within 15 working days. When the refund is because of a double payment, a wrong charge or our mistake, the whole amount charged is returned, including the fee. The money is returned to the same card that was used, in the same amount in denars. When it appears on your account depends on the bank that issued the card (usually a few working days). If you agree, the amount can instead be credited towards your next invoice.
5. Cancelling a payment
You can cancel a payment on cPay's page until you confirm it. A cancelled or failed payment does not charge your card. A successful payment cannot be cancelled, but you can ask for a refund as in point 4.
6. Disputing an invoice amount
If you disagree with the amount of an invoice, call us before or after paying. If your complaint is justified, we correct the invoice and refund the difference or credit it towards your next invoice.
7. Contact
Clean Living, Boris Kidrič 48, 1200 Tetovo · 071 460 350 · info@cleanliving.com.mk · Monday–Friday, 08:00–16:00