- Company
- KLIN LIVING DOOEL (Clean Living)
- Address
- Boris Kidrič 48, 1200 Tetovo
- Licence
- No. Уп08-17/3, Regulatory Commission for Housing
- Phone
- 071 460 350
- info@cleanliving.com.mk
1. General
These terms apply to the website cleanliving.com.mk, run by Clean Living. By using the website, registering an account or paying an invoice through it, you agree to these terms. If the translations differ, the Macedonian version applies.
2. What the website offers
- information about our services and the buildings we manage;
- notices for residents;
- requesting an offer and reporting a problem;
- viewing and downloading the invoices for your apartment;
- paying invoices by payment card.
No goods are sold on the website. Payments are only for invoices that Clean Living issues for the management and maintenance of residential buildings.
3. Your account
You open an account with your email and the number and amount of one of your invoices. You are responsible for keeping your password safe and for everything done with your account. If you think someone else is using your account, change your password at once and let us know. We may block an account that is used against these terms.
4. Paying by card
- Card payments are made through cPay, the secure payment system of CaSys International DOOEL Skopje. Visa and Mastercard cards are accepted.
- A fee of 2.4% of the invoice amount, rounded to whole denars is charged for every card payment. It is added to the invoice amount and is not part of the invoice. The invoice amount, the fee and the total are shown before you continue to the payment. We charge no fee for paying at a bank or post office.
- All amounts are in Macedonian denars (MKD). If your card is in another currency, the bank that issued it converts the amount at its own rate.
- You enter your card details only on cPay's secure page. Clean Living never sees, receives or stores your card details.
- Payments are protected by Visa Secure and Mastercard ID Check (3-D Secure): your bank may ask you to confirm the payment.
- After a successful payment you see a confirmation with cPay's reference number, and the invoice is marked as paid at once.
- If a payment fails or you cancel it, your card is not charged. If your bank reserved the amount for a while, it releases it.
Refunds are described in Payments and refunds.
5. Accuracy
We do our best to keep the information on the website correct and up to date. If the amount or status of an invoice on the website differs from your invoice, the invoice and our records apply. Call us and we will correct the difference.
6. Availability and liability
The website may sometimes be unavailable because of maintenance or for reasons outside our control. In the meantime you can pay your invoices at a bank or post office. We are not liable for damage caused by the website being temporarily unavailable.
7. Changes
We may change these terms. The date of the last change is shown at the top of the page. A payment already made is governed by the terms that applied at the time.
8. Governing law
These terms are governed by the laws of the Republic of North Macedonia. Disputes are decided by the competent court in Tetovo; before that, we always try to settle them by agreement.
9. Contact
For questions about these terms, email info@cleanliving.com.mk or call 071 460 350.